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Emergency response


Resources for 911

Every second counts in an emergency. Accurate and precise location data is crucial for a swift and effective 911 response, and UGRC is honored to play a part in stewarding this data and supporting Utah's emergency responders.

UGRC empowers Public Safety Answering Points (PSAPs) by providing access to a comprehensive suite of accurate and up-to-date geospatial data, including vital infrastructure layers like address points, service area boundaries, and road centerlines. With these datasets, PSAPs can pinpoint caller location to ensure the right emergency responders are dispatched to the right incident.

a person making a 911 call

Service area boundaries

Service area boundaries for PSAPs, EMS, fire, and law enforcement define the specific geographic areas each emergency service agency is responsible for. These foundational datasets allows dispatchers to quickly identify the most appropriate agency to respond to an incident based on its location, saving valuable time and ensuring resources are used efficiently.

UGRC maintains statewide geographic data layers for each of the required service area boundaries. These layers are updated on a monthly basis and are actively used in the state's Next Generation 911 (NG911) call routing system.

Please reach out Hank Chou from UGRC at | 435-319-0307 to learn more.

an ambulance parked in front of a hospital

Civic location data

When seconds matter, knowing the precise location of an emergency is critical. UGRC is as a trusted source for this vital data, and our commitment to data quality and accessibility empowers all emergency response agencies across Utah to operate with the same standardized and comprehensive library of authoritative and up-to-date civic location information.

Our precise address points and road centerlines help emergency dispatchers to pinpoint caller locations with unmatched accuracy. Crucial infrastructure layers like law enforcement locations (police and fire stations), hospitals, and common places ensure the closest first responders are directed to the exact scene without delay.

Please reach out Hank Chou from UGRC at | 435-319-0307 to learn more.

a man holding a map in the city

NG911 dataset

UGRC is the official Next-Generation-911 (NG911) geospatial data provider for the Utah statewide 911 system. We work closely with the Utah Communications Authority's (UCA) 911 Division , opens in a new tab to ensure that all 911 calls in Utah are routed to the appropriate PSAP.

UGRC's NG911 Dataset provides the foundation to this system. The dataset adheres to the National Emergency Number Association , opens in a new tab (NENA) standard. It includes the essential layers like road centerlines, address points, and PSAP, fire, and law boundaries. Additionally, the dataset incorporates many recommended layers, such as cell towers, county boundaries, hydrology lines (streams and lakes), incorporated municipalities, mile markers, railroads, state boundaries, and unincorporated communities. The primary source for the these layers is the SGID.

The NG911 Dataset is a great starting point for PSAPs wanting to explore what UGRC has to offer. It is updated monthly and can be downloaded as a file geodatabase.

a person sitting in front of a computer command center

Additional resources

Navigating the ever-changing world of 911 data standards and best practices can be challenging. Finding the right resources amidst complex requirements can feel overwhelming. That's where UGRC comes in! We are dedicated to staying informed, and here are a few of the resources and workgroups that we have found invaluable.

We also encourage you browse the SGID data catalog, particularly in the Location, Transportation, Society, and Health catagories

Please reach out Greg Bunce from UGRC at | 801-349-0039 with questions or to learn more.

people in a library looking at resources